ADVICELINE AND INFORMATION SERVICES
HASCOM operates a telephone advisory service for clients – the Adviceline – staffed during normal office hours by practising and fully–qualified safety and health professionals. Every call received is logged and summarised for quality control.
Simply, what this means for you and your management is that you can be sure of getting instant access to competent advice on your particular query, from someone who is familiar with your business.
There are no ’hidden extras’. Every caller receives up to 30 minutes’ advice and/or research time. If the nature of the question is too complex to solve within that time, we reserve the right to give a fixed quotation for supplying the answer – BEFORE we do the work. Our clients NEVER get an unexpected invoice. How often does the work turn out to require such an additional charge? So far (we’ve been running the Adviceline this way for twelve years) about once a year!
Most of all, the Adviceline gives users a confidence that other helplines don’t. The help line is staffed by experienced and fully qualified professional safety practitioners. What each caller gets is a straight answer to their question, usually backed by documentation from our files and records or from the Internet. That’s why many Adviceline users are organisations with their own full–time safety staff – however good you are, nobody knows everything there is to know about this huge subject. The HASCOM difference is that we know where to find the answers, and that can save you huge amounts of time.
Users don’t need to subscribe to any other product or magazine. Our readable monthly Safety Update newsletter brings the real news long before other information sources such as magazines, and we’re always just a phone call away. Join the thousands of organisations who subscribe already, and who renew with us year after year.